Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the Verbas Estate Agents website and our estate agency services. By using our website or engaging our services, you agree to be bound by these terms.

Verbas Estate Agents is a trading name of Verbas Property Services Ltd, registered in England and Wales (Company No. 12345678). Our registered office is at 47 Hill Street, Richmond, Surrey TW9 1TW.

2. Our Services

Verbas Estate Agents provides the following services:

• Residential property sales and purchases
• Property lettings and management
• Property valuations and market appraisals
• Property marketing and advertising
• Negotiation services between buyers and sellers, landlords and tenants

We are members of The Property Ombudsman and ARLA Propertymark, and we comply with their respective Codes of Practice.

3. Website Use

Permitted Use

You may use our website for:

• Browsing property listings and information
• Submitting enquiries about properties or services
• Registering for property alerts and updates
• Accessing information about our services

Prohibited Use

You must not:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Copy, reproduce, or redistribute our content without permission
• Use automated systems to scrape or extract data from our website
• Submit false or misleading information
• Interfere with the proper working of our website

4. Property Information

We take care to ensure property information is accurate. However, property details, descriptions, and photographs are provided for general information and do not constitute a contract or warranty.

• Room dimensions are approximate and should be verified
• Photographs may show properties in their best light and may be digitally enhanced
• Prices are subject to change without notice
• Availability is subject to confirmation at the time of enquiry

We recommend that all buyers and tenants verify property details through their own inspections and professional surveys before proceeding with any transaction.

5. Sales Terms

For Sellers

When instructing us to sell your property:

• You must have the legal right to sell the property
• You agree to provide accurate information about the property
• Our fees are payable upon completion of sale as per our terms of business
• Sole agency agreements typically run for a minimum of 12 weeks
• We retain the right to pursue fees for introductions made during our agency period

For Buyers

When making an offer through us:

• Offers are subject to contract and not legally binding until exchange
• We recommend obtaining a mortgage agreement in principle before making offers
• You should instruct a solicitor promptly upon offer acceptance
• We may require proof of funds or mortgage agreement before processing offers

6. Lettings Terms

For Landlords

When instructing us to let your property:

• You must ensure the property meets all legal safety requirements
• You are responsible for maintaining landlord insurance
• Our management fees are as detailed in our terms of business
• Tenant deposits are protected in accordance with legislation
• We require signed tenancy agreements before tenancy commencement

For Tenants

When applying to rent through us:

• All applicants are subject to referencing and credit checks
• Holding deposits are subject to the Tenant Fees Act 2019
• Security deposits are capped at 5 weeks' rent
• You must provide accurate information during the application process
• Tenancy terms are as specified in your tenancy agreement

7. Fees and Payments

Our fees for sales and lettings services are detailed in our terms of business, which are provided before you instruct us. Key points include:

• Sales fees are typically a percentage of the sale price, plus VAT
• Lettings fees for landlords are based on a percentage of rental income
• Tenant fees are limited to those permitted under the Tenant Fees Act 2019
• All fees are subject to VAT at the prevailing rate
• Payment terms are as specified in our terms of business

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by Verbas Estate Agents or our licensors and is protected by copyright and other intellectual property laws.

Property photographs remain our property unless otherwise agreed. Vendors and landlords grant us a licence to use property images for marketing purposes.

9. Limitation of Liability

While we take care to provide accurate information and quality services, we limit our liability as follows:

• We are not liable for indirect or consequential losses
• Our liability is limited to the fees paid for our services
• We are not liable for losses arising from information provided by third parties
• We are not liable for market fluctuations or changes in property values

Nothing in these terms excludes or limits liability for death, personal injury, fraud, or any other liability that cannot be excluded by law.

10. Complaints Procedure

We are committed to providing excellent service. If you are dissatisfied, please follow our complaints procedure:

1. Contact us in writing at complaints@verbas.io
2. We will acknowledge your complaint within 3 working days
3. We will investigate and respond within 15 working days
4. If unresolved, we will provide a final response within 8 weeks
5. If still dissatisfied, you may refer to The Property Ombudsman

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We may update these terms from time to time. Continued use of our website or services after changes constitutes acceptance of the updated terms.

13. Contact Information